Sales & Customer Care
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Customer Services
Attention to the little details from avoiding the double hello phenomenon to mastering the tone of your voice - enables a person to become an effective customer services professional. The content of this course teaches all the skills and strategies y...£40View More -
Handling a Difficult Customer
This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.£40View More -
Inbound Sales
The course content represents a steep learning curve - by the end, you'll be fully prepared to handle inbound sales calls, and become a valuable asset within a wide range of organisations operating in the marketplace.£40View More -
Outbound Sales
When done effectively, outbound sales is one of the keys to successful business. This course teaches the full range of skills involved, delving into the psychology involved in a sales call, the nuances of tone and inflection of the voice, building de...£40View More -
Sales and Customer Service Skills Package
Gain all-round knowledge and proficiency in sales and customer service with our three-in-one course. Customer Service, Inbound Sales and Outbound Sales are crucial to the success of any organisation, and all require specialist skills to apply the the...£80View More -
Sales Fundamentals
Sales is the lifeblood of every business in the world (any business that wants to make money anyway). So, learning the basics of sales techniques can make you a very attractive candidate in what is a very competitive, cut-throat profession.£40View More
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