Sales & Customer Care
Attention to the little details from avoiding the double hello phenomenon to mastering the tone of your voice - enables a person to become an effective customer services professional. The content of this course teaches all the skills and strategies y...
Handling a Difficult Customer
This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.
The course content represents a steep learning curve - by the end, you'll be fully prepared to handle inbound sales calls, and become a valuable asset within a wide range of organisations operating in the marketplace.
When done effectively, outbound sales is one of the keys to successful business. This course teaches the full range of skills involved, delving into the psychology involved in a sales call, the nuances of tone and inflection of the voice, building de...
Sales and Customer Service Skills Package
Gain all-round knowledge and proficiency in sales and customer service with our three-in-one course. Customer Service, Inbound Sales and Outbound Sales are crucial to the success of any organisation, and all require specialist skills to apply the the...
Sales is the lifeblood of every business in the world (any business that wants to make money anyway). So, learning the basics of sales techniques can make you a very attractive candidate in what is a very competitive, cut-throat profession.