Microsoft Windows 7, Enterprise Desktop Support Technician (Exam 70-685)

Microsoft Windows 7, Enterprise Desktop Support Technician (Exam 70-685)
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The Windows 7 operating system from Microsoft is one of the most popular releases in recent years and the Enterprise version is still in heavy use today. This course will teach you how to maintain the operating system for end users in an enterprise environment through managing different components of the system.

The course covers how to identify and resolve desktop applications issues, networking issues and how to maintain systems that run Windows 7 client, supporting mobile users and identifying the cause of and resolving security issues. We will get build your skillset and ensure you are ready to take the MCSA: Windows 7, Enterprise Desktop Support Technician (Exam 70-685).


  • Key features in Windows 7
  • Types of installations and steps and tools needed to upgrade and migrate successfully
  • Disc management and device drivers
  • File permissions, shared folders and setting up printers
  • Using permissions, authentication and authorisation to troubleshoot logon issues
  • Active Directory
  • Basics of network connectivity
  • Troubleshooting network issues
  • Benefits that Windows 7 has for laptops and different types of remote access
  • Security aspects of the Windows 7 operating system
  • Optimising performance aspects of the Windows 7 operating system
  • Maintaining Windows 7 through identifying, troubleshooting, and resolving issues


  • Our courses are taught by industry experts with a minimum of 15 years’ experience in the IT sector, utilising many versions and editions of the Microsoft Windows operating system!
  • A mixture of learning resources to keep the course content engaging and interesting
  • Custom practice quizzes and exam simulators after each module to ensure your knowledge is consolidated before you move on
  • Talk to other students on the course through our learner management system forums and discussion groups
  • Learn how to manage and support end users who are in an infrastructure that utilises Windows 7 Enterprise
  • 24/7 access to the course content for one year
  • Installing, Upgrading, and Migrating to Windows 7
  • Configuring Disks and Device Drivers
  • Configuring File Access and Printers
  • Identifying and Resolving Logon Problems
  • Configuring Network Connectivity
  • Troubleshooting Network Issues
  • Mobile Computing and Remote Access
  • Securing Windows 7 Desktops
  • Optimising and Troubleshooting Performance and Reliability
  • Maintaining Windows 7 Desktops
Course Code
Online Course
Course Access
1 Year
Exams Included
1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Windows 10
Mac OS
Internet Explorer 8 or above
Google Chrome
Safari 6 or above
Mozilla Firefox
Windows, Mac, iPhone, iPad, Android